SHIPPING, DELIVERY & RETURNS

We offer premium delivery with DHL Paket International and DHL Express to all countries globally, where DHL delivers goods to.

At the checkout, you have an option to choose between these two shipping methods.

Terms and conditions for shipping remain as per DHL's policy. DHL reserve the right to open and inspect the shipment at their sole discretion.

You can learn more about our shipping policy and terms here.

Estimated delivery times:

Delivery times for Germany: 1- 3 business days.

Delivery times for EU countries: 4-6 business days.

Delivery times for non-EU countries & the rest of the world depend on the country and region and can be checked based on DHL delivery times.

You can learn more about our shipping policy and terms here.

Rest assured your products are en route. Tracking updates can be slightly delayed due to high volumes, but you should see updates within a few days (M-F).

You can always contact us via our contact page if you want us to check your delivery status.

We stand by our products with a 100% satisfaction guarantee covering your order within 60 days of the ship date. If you're not completely in love with your products, let us know, and we'll make things right!

To return your order for a full refund, please e-mail info@doglyness.com with your order number and the reason for your return request.