Delivery & Shipping

Clear, reliable delivery—handled with care from dispatch to arrival.

All Doglyness orders are shipped securely from Croatia using tracked delivery services. Depending on your location, we ship with DHL, FedEx Express, UPS or DPD, selecting the carrier we have the best experience with for reliable delivery to your region.

To ensure the smoothest and most efficient delivery, we choose the shipping provider on your behalf based on destination and performance. If you have a preferred courier or wish to use your own shipping account, please contact us at info@doglyness.combefore placing your order, and we’ll be happy to assist where possible. We work exclusively with trusted carriers to ensure your products arrive safely and on time.

Important Notes

  • We are unable to ship to P.O. boxes. Please provide a valid physical address, along with an email address and phone number, to ensure smooth delivery.

  • Orders shipped to hotels or other temporary locations are not eligible for rerouting, pickup, or refunds once dispatched.

  • Once an order has been placed, cancellations or modifications are not possible.

  • Import duties and taxes for destinations outside the EU are not included and remain the responsibility of the recipient.

  • Doglyness ships on business days only (Monday to Friday, excluding bank holidays). Orders placed over the weekend will be processed on the next business day.

Shipping Rates and Delivery Estimates

Please allow 1-2 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email, and you can expect to receive your order based on the timeline below. Please note that the delivery times are estimated.

Croatia:

  • Flat shipping charge: €4.95

  • Delivery time: 1-2 working days

  • Free shipping for orders above €100

EU Countries:

  • Flat shipping charge: €9.99

  • Delivery time: 2-4 working days

Non-European Countries (including Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Ukraine):

  • Flat shipping charge: €19

  • Delivery time: 4-6 working days

Non-European Countries (other than the above):

  • International shipping rates based on weight will be displayed during checkout

  • Delivery time varies based on the country and region

  • Our US customer orders will ship from our warehouse inside the U.S. tariff free! It can take up to 5 days for processing and shipping courier will depend on your region and size of the package .

For larger quantities or wholesale inquiries, we invite you to get in touch with us through our contact form. We'll be delighted to assist you and explore potential shipping cost savings through a forwarding service. Simply reach out to us, and our team will provide you with the necessary information and support. We look forward to working with you to meet your specific requirements!

Doglyness Exclusive Distributors and Dedicated Order Websites

United Kingdom – Doglyness UK:

Customs, Duties & Taxes

To ensure full transparency, please note that customs duties, taxes, or import fees for orders shipped outside the EU are not included and remain the responsibility of the recipient. We recommend checking with your local customs office prior to ordering, as requirements vary by country.

Doglyness cannot be held responsible for orders delayed, seized, or destroyed by customs authorities, nor for any related fees or refunds.

Damages, Loss & Delivery Issues

All Doglyness products are carefully sealed and securely packaged to ensure safe transit. Once an order leaves our warehouse, responsibility for delivery lies with the shipping carrier.

In the rare event of damage, loss, or theft during transit, we recommend initiating a claim directly with the courier. If additional assistance is needed after completing the claim process, please contact us at info@doglyness.com.

If your order arrives damaged, please retain all packaging and contact us within 5 business days, including photos of the damage, so we can assist you promptly.