Shipping method

We offer premium delivery with  DHL PAKET INTERNATIONAL to all countries globally, where DHL delivers goods to.
Terms and conditions for shipping remain as per DHL's policy. DHL reserve the right to open and inspect the shipment at their sole discretion.

Shipping rates and delivery estimates

Shipping costs and delivery times for Germany:
Flat shipping charge per order: €4.95
Delivery time within 1-3 working days
We deliver orders above €100 free of charge.

Shipping costs and delivery times for EU countries:
Flat shipping charge per order: €9.99
Delivery time within 4-6 working days

Shipping costs and delivery times for Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Ukraine:
Flat shipping charge per order: €17
Delivery time within 4-6 working days

Shipping costs and delivery times for non-European countries:
International shipping rates will be displayed during checkout according to the shipment's weight. Delivery time depends on the country and region and can be checked based on DHL delivery times.

*If you wish to order a larger quantity of products, please contact us directly at info@doglyness.com as we may organize a forwarding service to save on your shipping cost.

COVID-19 and shipping outside the EU

International shipments outside the EU may be subject to delays due to the COVID-19 pandemic.

These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections), and changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). Delays of several weeks are unfortunately possible between the dispatch of merchandise in Germanyand arrival of the item to the third-country territory (e.g., USA, Canada, Australia, etc.) even when the transit time information published online may state otherwise (e.g. in this webshop).

Shipment processing time

  • All orders that are in stock are processed within 2 working days upon order receipt and confirmation.
  • All products that are out of stock will be shipped within 4-6 weeks upon order receipt and confirmation.
  • Shipments are also processed and shipped on Saturdays. We do not ship on Sundays and national holidays.
  • We will inform you of any delays or unavailabilities of products if not stated on our website.

Shipment confirmation and order tracking

You will receive shipping information and a tracking number after your order is completed and processed. Please enter a valid E-Mail address and phone number during the checkout.

Customs, duties, and taxes

Doglyness International GmbH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). You may check with your country's customs office to determine if there will be additional costs. If the product is seized and destroyed by customs, we will NOT be liable for the losses, damaged products, or shipping refunds.

Damages

Doglyness International GmbH is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. We are happy to assist you and offer our help. You can always write to info@doglyness.com